Thank you for visiting and shopping at Ukiyo-online.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are shipped 6 days Monday – Saturday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping Method

 Estimated delivery time

Shipment cost

UK - Royal Mail Tracked 24

24 Hours

£4.25 (2kg & Under)

UK - Royal Mail Tracked 48

48 Hours

£3.60 (2kg & Under)

UK - YODEL Tracked 24

24 Hours

£4.75 (2kg - 15kg)

UK - YODEL Tracked 48

48 Hours

£3.60 (2kg - 15kg)


Delivery delays can occasionally occur, please email customerservice@ukiyoonline.com if you haven't received your delivery within the above times taking into account up to 3 days for dispatch.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable.

Customs, Duties and Taxes

 Ukiyo-online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Ukiyo-online is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 We currently ship to the UK only.